Department for Usability Engineering and User Experience Design#
Fraunhofer FIT's department for Usability Engineering and User Experience Design offers research, consulting and training in the design of usable interactive products. We focus on the dialogue between the user and the product. Thus we make sure that the products meet the requirements of their users as much as possible. Products with this quality are not just a joy to their users. Vendors benefit from higher customer loyalty; online services see a higher conversion rate. Good usability reduces the risk of a new product failing in the market, and it also lowers support costs.
By developing usability guidelines and recommendations, we contribute our expertise to the usability experts groups at DIN and Deutsche Akkreditierungsstelle (DAkkS) and to the German chapter of the Usability Professionals Association.